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How do I become a member?

Please follow the Registration Link to sign up for free and begin shopping.

Who is eligible to purchase on ChronicVapes.ca?

Anyone over 19 years of age and who lives in Canada can make a purchase through ChronicVapes.ca.

How do you package the shipments?

Each order is checked carefully for quality and accuracy, and then packed in a discrete manner for transit with Canada Post.

What days do you ship?

We ship Monday, Wednesday and Friday. Due to volume we can no longer ship 5 days a week. We made this change to provide better service to our customers.

How do I pay for my products?

All items must be paid for with Interac E-Transfer. Once payment is received orders will be processed and sent out promptly.

Payments are usually accepted within 12-24 hours. Weekends may take longer. Please be patient there is no need to ask us when we will accept your payment.

How long do I have to pay for my products?

Payment must be received within 24 hours. Failure to pay will result in your account being disabled and your IP being banned from the site. If you have any issues paying please contact us immediately. If you accidentally make an order contact us immediately.

Is tax included in your prices?

Yes, GST is included in product prices.

What are the shipping fees? How long does it take to ship?

We offer free shipping for orders above $200 Canada-wide. Orders below that will be charged a flat rate of $20.

Note: Orders to Nunavut are not eligible for free shipping, and are charged a flat rate of $25.00 per parcel. (please contact us to purchase from there)

Orders are shipped by Xpresspost and come with a tracking number which will be emailed after your order ships. Once we receive your payment, your order will ship within 1-2 business days. After it has shipped, please allow 1-2 business days to receive your package. Please allow an extra day or two if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete name or address).

Canada Post says "successfully delivered" but I have not received my order.

There are 2 likely scenarios:

  1. the postal worker put it in the wrong mailbox, or
  2. what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 3 weeks to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a replacement package, free of charge. If a package tracking says its “delivered” there is nothing we can do unfortunately. If this is a real concern we recommend you upgrade to the “signature” option to make sure you are the only person who can receive your package.

Where are my Payment Instructions?

eTransfer:

You can find your eTransfer payment instructions in 2 places:

1) Your email inbox

We’ll email you payment instructions, which will be at the top of your email receipt.

Note: To ensure proper delivery of our emails:

  1. Add [email protected] to your address book.
  2. Check your spam or junk folder, and mark our email(s) as “not spam”.
  3. If you use gmail, be sure to check your Social and Promotion tabs.

2) Your My Account area

Go to: https://chronicvapes.ca/my-account/orders and click the “View Receipt” button.

How do I send an Interac E-transfer?

If you use online banking with a Canadian bank or credit union, then sending an Interac E-transfer takes just a minute.

Google is a great tool and if you search “your bank name” + Interac E-transfer in Google, you should easily find instructions on how to send a transfer with the financial institution of your choice.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

When will you accept my payment? why is my order still on hold?

All payments are accepted once per day usually around midnight PST. Please do not message us asking when your payment will be accepted and when your order will ship. We clearly detail how this works in the FAQ and constantly asking us these questions only slows things down. Please be patient. Your payment will be accepted usually in 24 hours but it can take up to 48 hours

My order says "Completed" but I never received a tracking #?

Please check your junk mail folder as the additional email we sent that included a note adding your tracking # to your order may have gotten stuck there. Additionally you can click the ORDER TRACKING link from the front page and it should be there as well. If its not in either of these locations please message us from the Contact Page and we will remedy the situation.

What happens if the item I ordered is out of stock?

This rarely happens but if it does its usually that the cartridge we have in stock upon visual inspection is leaking or not fully filled. In these situations we will make a substitution. Usually we just send a 2nd unit of something else you ordered but at times that is not possible so we make a substitution as best as possible; so that means a Sativa cart gets substituted for another Sativa cart and so on. Again this is VERY RARE and does not happen very often. We are sorry for the inconvenience this may cause.

What do I do about a faulty vape pen or cartridge?

Faulty pens/cartridges are replaced with your following order if there is enough evidence that it was in fact faulty upon arrival. Unfortunately, pens and cartridges that have been delivered for longer than 3 business days are not refundable or replaceable.

You may also have to send us back the cartridge or pen along with packaging so that we can provide it to the manufacturer. Unfortunately we can not reimburse your return costs. Return address will be provided.

Thank you for your understanding. Please contact us to find out more.

DIDN'T FIND THE ANSWER?

If you have any questions not covered here please contact us for help at any time via email or the form below.

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